Understand our process
From your first message to a happy delivery
We're available 24/7. You share what you need, we send a quote, you pay securely, and we handle sourcing, quality checks, and international shipping — keeping you updated every step of the way.
Step by step
Eight clear stages from reach-out to delivery. No guesswork, no silence — just a transparent journey you can follow.
- 01
Reach out — we're here 24/7
Contact us any time. Our team is available around the clock to answer questions and start your order.
- Submit a request on our website, message us on WhatsApp, or email us directly.
- No account required — just tell us you're interested and we'll take it from there.
- We respond quickly, day or night, so you're never left waiting.
- 02
Share what you need
Tell us exactly what you want — a shop link, a screenshot, or a family pickup address anywhere in Pakistan.
- Buy from store: paste a product URL or upload a WhatsApp/Instagram screenshot.
- Ship from home: provide the sender's address, contact number, and package details.
- Add size, colour, quantity, and your UK delivery address so we can quote accurately.
- 03
Receive your quote
We prepare a transparent, itemised quote in GBP — item cost, sourcing fee, and international shipping.
- Our team verifies prices with local shops or confirms pickup logistics.
- Every line item is shown clearly — no hidden fees or surprise charges.
- Your quote is valid for 48 hours while exchange rates and freight costs are locked in.
- 04
Make secure payment
Review your quote and pay safely via Stripe. Your UK card is fully protected.
- Click the secure payment link we send to your email or WhatsApp.
- Pay in GBP with Visa, Mastercard, or Apple Pay through Stripe.
- Once payment clears, we begin sourcing or pickup immediately.
- 05
We source your product
Our ground team in Pakistan purchases your item or collects your parcel — and keeps you updated throughout.
- Concierge orders: a rider visits the shop, verifies size and colour, and completes the purchase.
- Forwarding orders: a local courier picks up the package from the sender's home.
- You receive updates at every milestone — when we've bought it, when it's en route to our hub.
- 06
Quality assurance at our hub
Every item is inspected, photographed if needed, and repacked securely at our Lahore operations centre.
- We unbox and check for defects, wrong sizes, or damage before anything leaves Pakistan.
- Items are repacked with protective materials for international transit.
- If we spot an issue, we contact you immediately before shipping.
- 07
Shipped via our courier partners
Your package is handed to DHL, FedEx, or Aramex for express international delivery with full tracking.
- We use corporate rates with trusted global couriers — not unreliable local post.
- Your tracking number is shared as soon as the parcel is dispatched.
- Typical transit time from Lahore to the UK is 3–5 business days.
- 08
Delivered — a happy client
Your parcel arrives at your UK doorstep. Exactly what you asked for, handled with care from start to finish.
- Track the final mile with your courier's live tracking link.
- We confirm delivery and follow up to make sure everything is as expected.
- Need something else from Pakistan? We're ready for your next order.
Always in the loop
Continuous updates, your way
From the moment you reach out until your parcel is at your door, we keep you informed at every step — via WhatsApp, email, or whichever channel you prefer.
Quick updates and photos direct to your phone
Formal quotes, receipts, and tracking links
Your choice
Tell us how you prefer to stay in touch
Ready to get started?
Tell us what you need — we'll send a free quote within 24 hours.